Senior Network Support Engineer

Description

The Role

Dublinbased Technologies Company looking to hire a Senior Network Support Engineer for an initial 6 month contract. You will be responsible for troubleshooting, and resolution of Network related issues both on and off site. The emphasis on this role is supporting internal Business Customers, users of live systems, to ensure network related issues are notified to the Network team via the Service Desk and are fully assessed and resolved in a timely manner. You will also be required to mentor junior engineers.

The Company is looking for someone who has an excellent understanding of Network Security and a real "All rounder" with both technical and is comfortable interacting with clients and documenting project progress reports

Key Accountabilities

- Triage and assessment to a level of detail sufficient to resolve Network issues and escalate to third party support as necessary
- Impact analysis to determine root cause of issues in order to drive issue resolution
- Ability to manage third party providers to ensure issues are resolved in an efficient manner and where application costs are optimized
- Support and maintenance of the company's infrastructure.
- Escalations of issues in a timely manner to ensure Business Customers impacts are minimized.
- Provide second level hands on support and maintenance on Network related issues.
- Ensure service provided by third party adheres/exceeds agreed SLA 's.
- Timely escalation of unresolved issues.
- Maintaining good knowledge of the industry trends
- Innovation and flexibility/adaptability in approach to work and working hours are key performance indicators

Skills and Experience

- CCNA certified
- Experience with the following systems, Cisco routing, Cisco Lan switching, Cat 5 UTP cabling.
- Ideally have 3 year's experience within an IT infrastructure support role.
- In depth knowledge of the IT landscape
- Experience with Vmware and Citrix
- In depth knowledge of Networks including LAN technologies, WAN Technologies, Firewall configuration.
- Thorough and proven knowledge of Service and Support Management and best practice approach when dealing with internal delivery partners and third party

Non-Technical Competencies:
- A keen sense of and commitment to a Team working environment
- Excellent communication skills, both verbal and written
- Strong commitment to delivery of quality Customer Service
- Commitment to skill transfer, cross skilling /mentoring and succession planning
- Highly motivated individual with an ability to take ownership for task/project deliverables
- Ability to work on multiple tasks simultaneously and to tight deadlines.
- Demonstrated organisational skills and the ability to work as part of a team to ensure work is completed in accordance with agreed plans.
- Flexible, proactive and focused in all aspects of approach to work
- Analytical and technically minded with a proven ability in troubleshooting and technical problem solving (innovative)
- Enjoy working within a team and be capable of working under own initiative

Interviews are taking place in early January, If you are interested in this role and available to start in early January, please send me a up to date CV for immediate review.


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