Second Level Service Desk Analyst

New South Wales  ‐ Onsite
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Keywords

Description

Working in a friendly and professional team, you will be for responsible assisting internal and external customers with their hardware and software requirements.

You will be taking ownership of basic to medium level complexity incidents and service requests working to agreed Service Level Agreements.

Primary duties and responsibilities will include:

  • Face-to-face support of Microsoft systems
  • Installing and configuring PC hardware and systems software
  • Reporting escalations and potential issues to the Service Desk Lead
  • Providing wireless device support
  • Providing basic support for Citrix products
  • Ensuring that all supporting documentation is entered and maintained to a high standard

Required skills:

  • Solid MicroSoft/Active Directory technical skills with some Citrix knowledge
  • A proactive nature and excellent communication skills are essential
  • Experience working within a structured help desk environment
  • Excellent communication skills and presentation

Please apply online only - due to the expected high level of response, only suitable candidates will be contacted.

Start date
n.a
From
Candle (Sydney)
Published at
20.12.2012
Project ID:
464111
Contract type
Freelance
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