Description
Established service provider seeks an Interim Operations Director for a c. 6 month assignment who can take responsibility for several service lines being delivered into a significant multi-million pound account.
Objectives for this role and experience required -
Strong people leadership - management of 100+ staff via several talented and experience service stream leaders.
Excellent issue resolution skills - able to get to the heart of an issue, prioritise problems and rectify with improved service.
Strong documentation ability - ensuring transparency, consistency and knowledge sharing.
Solid service focus - must be from a 3rd party or service provider background with proven ability to deliver services that meet clients' needs and are within budget. Also, proven experience leading service desk striving for excellence.
Breadth of knowledge across multiple service lines - this is NOT an IT Service Delivery role, this is an Operations Director spanning the provision of multiple services lines, finance and HR to name a few. A depth of knowledge within any service line is not important, but experience of setting standards and leading teams providing multiple service streams to a client is crucial.
Strong relationship builder - proven ability to build strong client relationships and deliver the service that meets their needs, plus ability to build strong internal relationships.
Commercially aware - evidence of working in a cost constrained environment, must have held significant annual budgets or revenue previously.
Implemented improved internal processes - able to ensure that the right internal processes and KPIs are in place to deliver the right services to the client.
Exposure to a variety of sectors from private to public, would be beneficial.