Description
Scope of Responsibilities/Expectations:
Provides tailored technical customer operations support for large customer accounts. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, performance and contractual reports. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives. Directs and coordinates the work activities of project staff. Conducts in-depth analysis employing both standard and new methods. Works with management to establish goals and objectives for developing innovative customer operational strategies. Work is evaluated upon completion to ensure objectives have been met. Determines and develops approach to solutions. Exercises judgment in selecting methods and techniques for obtaining solutions. Responsibilities include sales support for new and existing customers and the identification of potential future expansions of services within customer accounts. Models behavior that facilitates collaboration, consistency, and service best practices. Delivery and explanations of Managed Service Reports including SLA's and other KPI's with key customer contacts on a monthly basis.
Specific Knowledge/Skills:
A BA/BS degree, from an accredited college or university. A minimum of 10 + years of directly related customer operations experience, Looking for technical experience with WLAN and IT network. Retail experience preferred. Knowledge of products and services
Experience in dealing with large system Integrators. Excellent communication/presentation skills and the ability to interact effectively within different functional areas of the business and with the internal management team. Experience and proven track record in managing projects. Experience in negotiation of large projects with both customers and sub contractors
*STRONG DATA CENTER AND IT WIRELESS EXPERIENCE
*MUST HAVE BUSINESS DEVELOPMENT SKILLS, HOWEVER, THEY HAVE TO BE STRONG IN THEIR DEALINGS AFTER THE CONTRACT HAS BEEN AWARDED
*MUST BE ABLE TO SPEAK TO AND WORK WITH SENIOR LEADERSHIP MEMBERS OF THEIR CLIENTS, THE RESUME MUST REFLECT THE LEVEL OF FOLKS THEY'VE DEALT WITH
Division: ENTERPRISE MANAGED SERVICES (NEW SOLUTION FOR VARIOUS INDUSTRIES TO IMPLEMENT A WI-FI NETWORK, MANAGING DEVICES AND SECURITY OFFERINGS) BUNDLING THEM INTO A SOLUTIONS AND MONITORING FOR THE CUSTOMER.
Need System Manager to manage the "managed service piece of the offer" work with Corporate HQ (Vice President) level of the client to give updates on solutions by providing for the client. Good communication skills are a MUST and must have the ability to interact with Senior. Level Management
Will be an ambassador of the organization; negotiating more deals, scope changes, meeting SLA's, etc.
Wireless/LAN Network exp. Hybrid PM/Technical exp. IT realm, retail, in any of their client industries.
Industries: Restaurant, Retail, Medical
20% travel
Education: PMP certification not required. Speaks of a minimum of a Bachelors degree, however, prefers a higher education level.
Synectics is an Equal Opportunity Employer.