Description
> Assessment of the current helpdesk / service desk offering> Refining this assessment in order to make a recommendation of what system the Trust should select moving forward
> Heavily involved in scoping and shaping the policy and process management of the new Helpdesk system
> Implementation and subsequent roll-out of new helpdesk system
You will be an expert with ITIL (version 3 highly desired) processes and able to work with and adapt these process to best suit the needs of the Trust.
This is not a highly strategic role and the client will be looking for someone with demonstrative, hands-on experience in a similar role within the NHS.
If you fit the description above, are interested in this excellent opportunity and are immediately available to interview and start - please call Tony Mullin on to discuss.
To find out more about Real please visit www.realstaffing.com