Description
Server Support Specialist AIX/UNIX - Amsterdam, Holland - English speaking
(Server Support Specialist AIX, Server Support Specialist Unix, Server Specialist AIX, Server Specialist Unix, Unix Systems Engineer, Unix System Engineer, Unix Consultant, Unix Administrator, Unix System Administrator, Unix Systems Administrator, Unix Infrastructure Architect, Unix Architect, AIX System Engineer, AIX Systems Engineer, AIX Consultant, AIX Administrator, AIX System Administrator, AIX Systems Administrator, AIX Consultant, Unix Infrastructure Engineer, Unix Architect, Linux, SAN, pSeries, p Series, p-Series, p/Series, Level 3 Support, Third Level Support, 3rd Level Support, SLA, Server System Operations, SSO, QA, Quality Assurance, Virtualization)
One of our Blue Chip Clients is urgently looking for two Server Support Specialists AIX/UNIX
Please find some details below:
Responsible for applying expert analysis to provide support for problem and change tickets for client support operations. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the primary pool.
Role:
- Perform Level III work as assigned by dispatch for complex incidents and changes.
- Support Rhythm(Junior) & Blues(Medior) team members where they are unable to resolve any incident or change.
-Ensure knowledge and the associated documentation is transfered to other team members to enable them to perform service delivery.
- Have knowledge of, and adhere to, the customer SLA s.
- Provide resolution on incidents, changes and service requests assigned to you.
- Recognize and inform the Service Line team members on operational improvements and efficiency.
- Work in line with the client's Service Delivery processes.
- Perform self development to improve knowledge in your area of technical responsibility.
- Assist with Server System Operations (SSO) Delivery Compliance activities as required.
- Follow defect prevention measures.
- Be able to distinguish between steady state and supplemental work.
- Understand the tasks which are defined within the GDF Rhythm Pool and Delivery Centre Compliance Task Accountability Matrix (CTAM).
- Perform timeous escalation to the Customer Lead Engineer, when there is a technical issue requiring specific customer knowledge or action.
- Perform timeous escalation to the Quality Assurance (QA), when there is any issue relating to Defect Prevention Process(DPP), quality or process improvement which you are unable to resolve and/or when you see opportunity for efficiency improvement.
- Continues to automate and document.
- Display technical knowledge and understanding (High Availability, Virtualization, NIM, VIO, AIX 5.3 & higher, virtualization, Tivoli tooling, P&C, VIO, HMC, Apar process, TSM, Userid mgmt, Server install, building images, high level and detailed designs, Scripting Shell/Perl, Backup policies, performance mgmt and analyses, AIX implementations. Hardware knowledge pSeries, SAN, power 5, 6 & 7.
- Able to work independently and able to perform work without assistance.
- Interact with other team members and other teams eg Lead Engineer to ensure resolution, quality and efficiency.
- Work to standardize repeatable tasks and steps. This may require creating documentation or scripts that can be used to solve the same problem in the future.
- Providing coaching and mentoring to the junior team members (Rhythm)
- Responsible for accuracy of the client's tooling & systems eg. SESDR, SA&D, Bocada.
- Provide input for innovation/technical improvements (efficiency) to the Service Line team members.
- Discuss architecture & solution direction with the LSE.
- Create cost cases for new business, formalize though approval Team Leader and Manager.
- Ensure completion of activities to transfer work from RfS to BAU (budget, Responsible for applying expert analysis to provide support for problem and change tickets for client support operations. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the primary pool.
Skills:
- HBO or international equivalent;
- IT related certification or 5 years equivalent work experience;
- IT related certification or 5 years equivalent work experience;
- ITIL Foundation ver 3, LEAN methodology;
- IT Specialist Level I;
- Technical Certification as required for the Service Line;
- Business Knowledge;
- PES & VOG screening completed;
-Travel & phone expenses included;
- Good working knowledge of IT standards and technologies: hardware, server, network, operating system, software, application, database or other technologies.
- 7+ years experience in IT, with minimum of 3 years in a similar role, providing customer support in a multi customer environment. Experience in supporting, installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
- Experience providing support within an international environment.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.