Description
My major financial services client has a transformation programme which will affect a number of their customers. The role will be supporting a customer experience team which will look at the effect of change to the customer.
Key accountabilties
Customer Excellence - combining what's best for customer with commercial realities
ideally have Knowledge of mortgage products and services
Problem Solving - finding solutions that address the root-cause of customer satisfaction/dissatisfaction
Communication & Influencing skills - delivering change & improvements through others
Planning & Organising
The successful applicant must have in a worked within a large blue chip company in a similar capacity.