Cisco UCCE Voice Engineer

Florida  ‐ Onsite
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Keywords

Description

6 months rth,

Job Knowledge and Expertise:
Cisco UCCX and UCCE
VoiceXML 2.0 & CVP
Data dips to a variety of data sources
CTI (screen pops)
Advanced knowledge of Call Center environment is essential.
Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
UCCE/ICM Enterprise script, design, deployment experience.
Solid understanding of Cisco database schema.
Network Design
Expert at using Microsoft Visio.
Advanced networking skills
Device Implementation and administration
8+ years experience
8+ years process development, support and implementation of systems architect
Must be CCIE
Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.

Minimum Education & Experience:
Minimum (8) years professional experience
Bachelor's Degree
Minimum CCVP
Track record working with UCCE systems with a minimum of 1000 endpoints.

Responsibilities:
This position is responsible for all aspects around the company's Cisco telephony platform. This includes but not limited to:
Developing new UCCE/UCCX applications and maintaining Legacy applications.
Plan, design, and implement the migration from UCCX to UCCE.
Oversee IVR projects.
Provide 24x7 on-call support.
Start date
n.a
Duration
6 months/rth
From
Computer Professional Staffing
Published at
09.01.2013
Project ID:
469587
Contract type
Freelance
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