Description
My client are looking to recruit an experienced and professional Service Desk Analyst for their growing team. This is a temp to perm job with a competitive salary on offer upon completion of the temp probation period.Successful candidates will be technically sound in their knowledge of 1st line Windows 7 Support and will have worked in a similar role to this before. You must be accustomed to working in a busy, high pressure Service Desk environment where you have proved your ability to provide a first time fix rate above 85%.
Your responsibilities will include but not be limited to the following
- Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems
- Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required
- Logs all issues with appropriate documentation as requested by Level II and III support teams
- Route calls to appropriate support teams as per described troubleshooting steps
- Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
If you have experience working in a similar role to that listed above then please send me your CV.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk