Description
We are currently looking for seeking dependable candidates with great customer service skills who are interested in expanding their technical knowledge to join our Helpdesk Team. Our client is a Fortune 500 company that is currently looking for a Helpdesk Agent for a long-term contract opportunity.
Position: Helpdesk Agent
Location: Mason, OH
Duration: Long-term Contract
Start Date: ASAP
Hours: Mon-Fri 8am-5pm (other shifts are also an option)
Job Description:
- Associates will be expected to handle high call volume related to security requests (account unlocks/password resets
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves a limited degree of technical problems.
- Responds to telephone calls for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution Relies on instructions and pre-established guidelines to perform the functions of the job
Requirements:
- Some degree of technical experience is required and familiarity with Active Directory is a plus.
- Requires 1-2 years of customer service/technical support experience in a high volume call center environment.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field
- May involve use of problem management databases and help desk system
- Knowledge of IT helpdesk environments
- Helpdesk work experience
- Proficient in MS Office; Word, Excel, Outlook preferred
- Basic troubleshooting of SW and HW
- Tech savvy!
Additional information:
This positions will be contract to hire. Opportunity for additional growth is available All candidates will need to go through a semi-technical phone screen with a heavy emphasis on customer service.
Background Check Requirements:
All candidate selections are contingent upon successfully passing both background and drug screening.
- Background check requirements: 7 year criminal background
- Drug Screening: 5 Panel drug screen
- Additional screens including: Credit Check, Federal, Education, and/or Employment verification may be required upon request of end client.