Description
Key Areas of Responsibility:Plans and directs the operation of regionally based ocular programs. The Site Manager supervises and coordinates administrative, technical and clerical operations to assure maximum effectiveness and efficiency of all site activities. Emphasis of work is on directing and participating in the procurement, processing, evaluation and placement of tissue in accordance with regulatory guidelines. The Director exercises considerable independent and professional managerial knowledge in the ongoing analysis and review of all departmental operations, staff training and development, quality assurance, continuous improvement processes, financial management and community partnership outreach marketing programs. General direction is received from the Executive Director or VP, Eye Banking Operations who holds the Site Manager responsible for the achievement of the site's operational and financial goals and objectives.- Directs the ordering and maintenance of all necessary supplies for the site operation. Maintains adequate supplies and evaluates equipment on a periodic basis to provide safe efficient operations.
- Assists in the development and implementation of Donor and Medical Community Relations and Outreach Programs; reports on competitive and market threat awareness.
- Assists in the development, implementation and maintenance of written policies and procedures that support sound management practices, state and regulatory compliances, including SOPs (QA, HR), etc.
- Maintains the quality of the site, including compliance with regulatory agencies and any other organization with regulatory authority over the department.
- Assists with the development and preparation of the annual budget and financial development plan within the guidelines set forth by the department and assures that the approved budget is adhered to in every respect.
- Provides initial departmental orientation, job training and confirms staff members' abilities to fulfill job expectation
- Develops and consistently maintains a competent trained staff and assures that compensation, employee relation/engagement programs and policies are consistent with required management practices and regional trends.
- Assures that all Quality records and statistical data are maintained in accordance with proper procedure.
- Makes recommendations regarding hiring, training, coaching, and promotion of direct and indirect reports; authorizes leaves of absence and overtime.
- Ensures confidentiality of all patient information and charting.
Key Qualifications, Requirements and Attributes:
- Bachelor's degree
- A minimum of five years of responsible supervisory fiscal and clinical operations management experience is required. Transplant, clinical or hospital administrative management experience is preferred.
- Successful track record in program development and excellent collaboration skills are required.
- Experience with organizing and coaching a clinical staff in continuous quality improvement preferred.
- Demonstrated experience in developing, implementing and maintaining Donor and Medical Community Relations Outreach programs.
- Ability to analyze and resolve problems that affect the operation, regardless of whether the problem originates in an area under direct or indirect control.
- Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting; basic accounting knowledge; AR and reserve analysis, market analysis; staffing and financial reporting skills.
- Leadership skills to motivate cross-departmental teams' performance towards excellence, and develop team concepts and consensus-building management styles.
- Ability to communicate and present in key forums such as executive committees and finance committees of Board of Directors/Trustees.
- The ability to make a significant contribution to the organization's overall effectiveness.
- Commitment to life-long learning and improvement.
- Excellent oral, and interpersonal written communication skills, poise in teaching and consulting.
- Demonstrated data management skills, including financial reporting, budget development and analysis.
- Strong MS Office Suite skills
To find out more about Real Staffing please visit www.realstaffing.com