Description
CommsResources Ltd is urgently looking for experienced UDC Back Office Engineer required for a telecommunication project base in Riyadh, Saudi Arabia. The contract is 12 months extendable with excellent salary all inclusive package.
The ideal candidate must possess the experiences & skills below:
As an UDC Managed Services Engineer your main responsibilities are:
- Deep knowledge of product functionality, installation, upgrades and customer adaptations.
- Perform troubleshooting when customer inquires
- Work with support cases assigned, use reporting tools according to global processes and procedures.
- Follow up support cases looking for an answer/solution, providing constant information to the customer
- Provide guidance for Operation & Maintenance instructions
- Propose and Implement proactively improvements in maintenance procedures
- Verify solutions and remedies on target environment
- Perform all necessary activities to ensure In service Performance objectives
Competences
The following competences are demanded:
- Degree of Telecommunications Engineer.
- Strong Technical Knowledge in two or more of the following nodes: HLR-FE, PG, HSS-FE, CUDB
- Solid knowledge of TCP/IP, HTTP protocols in mobile telephony
- Unix/Linux knowledge;
- Knowledge/experience in the GSM/WCDMA/GPRS/LTE areas
- Tracing tools, Wireshark, Nethawk or others
- Routing knowledge
- IP Security
- Troubleshooting skills
- Previous experience on support services in telecommunications or IP Networks
- Fluent English, speaking and writing
The following competences will be valuable:
- Network administration and configuration
- Signaling and protocol analysis or definition
- MAP, DIAMETER
- LDAP
The following attitudes are demanded:
- Analytic and organized personality
- Have a genuine interest in technology and enjoy challenges
- Customer oriented, understanding their problems and providing the best solutions
- Creative problem solver with good analytical skills and capable of working alone and in teams
- Self-motivated with the ability to think and work independent with both short-term and long-term
- Support and manage stress situation having the ability to work constructively under pressure
- Excellent communication and inter-personal skills
*Permanent employee of Ericsson both presently working and those who left within 24 months are not eligible to apply for this vacancy.