Support Engineer

Florida  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

6 months, possible extension.

Required Technical Skills

  • BS degree in Computer Science, Information Systems or related field or equivalent work experience
  • 5+ years of relevant professional experience in an Operations Support or Production Support environment.
  • Basic telecommunications and wireless industry knowledge.
  • 5+ years of experience working with Solaris and/or Redhat Linux operating systems.
  • 5+ years of experience working with Sun One Application, Web, and Proxy Servers.
  • 5+ years of experience working with UNIX Shell Scripting ksh, PHP, or Perl.
  • 5+ years of experience writing complex Oracle PL/SQL queries.
  • Experience working with Weblogic server, Oracle WebCenter, Veritas Cluster Server, LDAP would be a plus.
  • Posses general knowledge of Network, VPN, and be able to distinguish between application vs. network problems
  • Experience providing CSS/ACE Support would be a plus
  • Working knowledge of Information Security concepts, including security policies, standards, and guidelines as they pertain to system configurations

Required Interpersonal Skills
A self motivated, high performer who works well either independently or in a team setting, requiring little or no direct supervision. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Excellent prioritization skills in a fast paced, time sensitive environment. Excellent interpersonal skills. Excellent control and follow-up skills. Excellent decision making skills. Excellent customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. Excellent communication skills, both verbal and written required. The ability to multi-task as well as excel in a team environment is essential under limited supervision. Works effectively in a cross functional team environment, with a cooperative spirit. Communicates in a professional manner when interacting with less-experienced staff, peers, senior staff, and customers. Produces and maintains detailed technical documentation for all assigned tasks and projects.

General Summary:
The engineer will be required to install application software releases/updates into production for all assigned applications, working closely with Development, Change management, System Administration, Database Administration, and Product Support in the process. The engineer will also be required to monitor the production environments for all assigned applications, and if necessary work as part of a cross functional team to resolve any system abends and/or operational issues, following established escalation procedures as required. The engineer will also support and improve on existing monitoring and alarming capabilities of all assigned applications. In addition, the engineer will be required to provide 2nd level support for all operations specific inquiries, tickets and/or service requests, related to any assigned application.

Principal Duties and Responsibilities:
Install new software releases/updates into production for all assigned applications, by working closely with Development, Change management, SYSAdmin, DBAs, and Production support.
Conduct reviews of application release notes to identify potential problems prior to release of software in the production environment.
Assist and provide advice to junior engineers ensuring that department best practices are followed.
Monitor the production environments for all assigned applications, work to resolve system abends, and following established escalation procedures as required. TSG Ticket Resolution - 2nd level support. Automate application monitoring and alarming. Develop, repair and enhance operation's scripts. Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators. Assist in the gathering of metrics to track and the reporting of performance trends for all assigned applications. Provide technical expertise and system knowledge to Production Support personnel efforts, as it relates to customers, problems, issues and concerns. Assist in reviewing and refining user requirements for systems development and maintenance projects. Provide input and feedback to Product Development in the form of TSG tickets to resolve customer problems, application issues, and concerns that require production program changes. Participate in the bi-annual Disaster Recovery tests. Participate in the annual SAS/70 Audit test, as necessary. Share knowledge and best practices with other company personnel. Participate on a rotation pager schedule that provides system support on a 24 X 7 basis, 365 days/year. Install and upgrade company application software.

Start date
n.a
Duration
6months +
(extension possible)
From
Computer Professional Staffing
Published at
17.01.2013
Project ID:
474446
Contract type
Freelance
To apply to this project you must log in.
Register