Description
Cisco IPT
Mandatory:
- CCIE - Voice
- Extensive Cisco IPT Architecture experience
- Extensive knowledge of Cisco UCCE platform
- Strong call and workflow analysis skills/experience
Desirable:
- Advocate
- Best Services Routing
- Proactive Contact or blended agents
- AES or CTI integration
- Genesys or other multimedia CC applications
- NICE or other voice recording
- Workforce Management
- Uniform Dial Plan
- World-class routing