Windows Engineer

Dublin  ‐ Onsite
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Description

We are looking for Windows Engineer  for an urgent opening with one of our esteemed clients.

Requirement:
Job Title: Windows Engineer
Location: Dublin,Ireland
Duration: Contract

Job Description (FTT Service Engineer)
  • FTT Service Engineer
  • Perform First Touch Team (FTT) functions
  • Managing escalated incidents from automated monitoring or from other engineering teams.
  • Manage assigned incidents and update status on all queued items in daily handoff report.
  • Respond to monitoring alerts and resolution within any applicable OLA or SLA for the service.
  • Execute all change management approved by the Admin on Duty (AOD) team for execution by FTT
  • Responsible for site availability.
  • Participate in post mortems conducted for outages.
  • Participation in web site/server restoration and root cause analysis as part of problem management
  • Provide weekly and monthly scheduled reports including utilization metrics and service health metrics as directed.
  • Regularly and promptly update TSGs, other operations/process documents
  • Execute and Assist Standard ITIL Operating Procedures and best practices standards.
  • File bugs where procedures are not clear
  • Agile in adoption of new SOP's
  • Provide operations support during shifts.
  • Provide 24 x 7 pager/on-call support for SIE (service impacting events)
  • Perform password changes based on documented procedure
  • Perform regular (Monthly) audits and cleanup of hardware assets, software configuration, and other related audits based on processes and requests from Office Shared Operations (ex: documentation audits, BCP, events/incidents, access and security, )
  • Deploy and configure service components
Skillset:
  • The core skill set for this requirement is Windows with in-depth knowledge in SQL and IIS.
  • This team needs to provide 24/7 support
Shift Schedule during Weekday:
  • Usually it will be 7:00am to 7:00pm Dublin Time with an 8 hours per shift
  • On some scenario, expect to have shift start at 2:00am Dublin Time
On Call during Weekend:
  • On a rotation basis and in addition to 40 hours a week which is covered during weekdays
  • We expect one resource to provide on call support one weekend (Sat & Sun) in a month
Resource/skill requirements:
  • FTT SE Indicative Skill Sets of Resources are as follows:
  • Degree in Computer Science/Engineering, or equivalent experience
  • In-depth knowledge of Microsoft Windows Server System products
  • Windows (Current released versions, Previous release version)
  • SQL (Current released versions, Previous release version)
  • IIS (Current released versions, Previous release version)
  • Hands on experience in supporting and maintaining enterprise-level environments using these products.
  • Experience or working knowledge of Scripting languages: PowerShell, T-SQL and other applicable Scripting languages
  • Working Knowledge and experience working with SharePoint, Hyper-V
  • Working Knowledge and experience working with Microsoft Systems Center Operations Manager(SCOM 2012, Previous release version)
  • Ability to quickly diagnose, troubleshoot, and resolve complex environmental issues in production and test.
  • Understanding of standard online service support model
  • Experience with networking, security & application load balancing F5 BigIP (Current, Previous release version)
  • MCP certifications, or equivalent experience                         
  • Strong written and verbal communication skills in English
  • Strong critical thinking skills
  • Able to operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments
  • Ability to execute/manage multiple projects in parallel and escalate to FTE Admin on Duty (AOD) effectively.

About the Employer

The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

About US

Avance Consulting is one of the UK's fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in UK, Europe, US and India.

If you are interested in this Windows Engineer opportunity, please APPLY NOW.

Start date
Immediate
Duration
Long Term
From
Avance Consulting (Europe) Limited
Published at
19.01.2013
Project ID:
475653
Contract type
Freelance
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