Description
For one of our clients, we are looking for a:
Service Delivery/Quality Manager
Job description
- Assist manager in managing all CIO Partners and vendors to test our software releases. Including off shore and near shore testing centres
- Use expert knowledge to guide the strategic direction of CIO Delivery team in testing, quality management, and delivery/cost efficiency initiatives
- Point-of contact for other Corporate groups and Affiliates on all testing related items
- Assist the manager in delivering and maintaining testing roadmap
- Definition of service level agreements (SLA'S) related to contracted services.
- Ensure SLA's are achieved and client expectations are met (or exceeded).
- To build services relationships with clients.
- Ensure quality and profitable services are performed to the agreed SLA.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
- Manage vendor relation to engage in testing and integration projects
- To provide reports to an agreed schedule (or on request), including management and account performance reports.
- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
- To develop and facilitate workshops and training courses.
- Find cost and efficiency improvements on test vendor utilization
- Continuous Improvement plan to support innovation and team throughput
- Provide support to internal IT delivery teams, and external technology partners, as required to ensure deliveries quality criteria are met and within the allocated budget
- Can act on behalf of manager TCoE during his absence
Job demands:
Education level: Bachelor degree or equivalent
Value added education:
- Testing methodologies (ISTQB, TMap, IEEE testing standards)
- Management skills (interviewing, reporting, financial reporting)
- Experience with Six Sigma process improvement
- Knowledge on Test Automation, standardization and Quality management processes
- Basic knowledge of TMMi model (Test Maturity Model Integration)
Experience:
- Minimum of 2-3 years related experience in a Service Provider environment on testing, test management and test methodologies
- Minimum of 5 years working in multi-tier international organization
- Minimum of 3 years related experience in client-vendor relationship management
- Experience with TPI (Test Process Improvement)
- In depth software quality assurance experience including proven management, supervisory, or leadership experience
- Experience of coordinating people to complete tasks
- Experience working within a Matrix-style structure
Extended knowledge in:
- QA and Testing Methodologies
- Quality Management Procedures
Remaining Information:
Location: Amsterdam Region
Start: February
Duration: 3 months with option for extension
Recruiter for this role: Vincent Spruit
Reaction:
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Who are we?
ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized in interim positions in the ICT sector. The interim professionals ItaQ works with, have a bachelor degree and working experience of at least 10 years.
We fulfil tempory vacancies for Program and Project Managers, Analyst, Architects, Developers and experts in the area of general ICT, Internet & E-business, Telecom & Infrastructure, Service Management & Outsourcing, Finance & Auditing and Marketing & Communications.