Description
Working for market leading international organisation the Advertising Quality and Service Support Agent provides email and phone support in local language (Dutch) for advertisers.
Main activities include:
* Inbound customer support for day to day account queries
* Recommending account and marketplace revenue growth opportunities
* Liaising with support engineers to resolve advertiser technical issues
* Acting as inbound point of contact for editorial issues
Skills:
* Proven relevant local language fluency. Candidate would need to have Dutch.
* Business-to-business customer service background
* Online advertising experience is a plus
* Intermediate to advanced computer skills; including proficiency with Microsoft Office including - Excel, Word
* Must demonstrate a proficiency in verbal and written communication to include spelling, grammar and proper use of the relevant local language.
* Ability to analyse, interpret and address customer needs
Project People Ltd is acting as an Employment Business in relation to this vacancy.