Description
I am recruiting for a global IT organization who is seeking an individual to join their rapidly growing team in Helsinki, Finland for a 6 month contract.
Below is the technical requirement for the role.
Responsibilities:-
- Adhering to SLAs
- Reporting to the Track Lead
- Mentoring/Training Team Members
- Assign tasks to the team members
- Monitor team members and their SLAs
- Configuration Management
- Handling tickets/requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building/maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing/Auditing/processes as required from time to time
- Identify Skill gaps and plan for training/knowledge updating
- Assist in Data centre consolidation efforts
- Perform H/W & performance monitoring and maintenance
Should you be interested to know more about the role, please get in touch at the earliest.