Description
I am seeking a Senior Operations Support Analyst to join a growing team for an elite financial firm in the Chicago loop. This firm is looking to bring someone onto their operations team and help improve their trade processes. An ideal candidate would have a high level trade support background with a light development and testing background as you will need to cover a variety of technical areas.Responsibilities:
3rd and 4th level support- resolving problems including use of third-party support software, while informing management, business units and customers
Communicate technical problems across Operations, Product, QA, and Development teams
Interfaces with QA to ensure operational testing procedures (failover and recovery) are incorporated in the QA test suites.
Writes basic test plans and scripts, as appropriate.
Documentation of incident and problem management database records as appropriate
Troubleshooting applications and goes into greater detail in problem solving
Performs checkout procedures to ensure the integrity of the production environments.
Creates basic recovery plans and procedures as well as configuration and validation scripts (Perl)
Trouble shoots and corrects standard recovery procedures that do not result in a timely restoration of service
Requirements:
5-10 years Support/Operations experience in a trading environment
Unix/Linux platform background
Perl scripting (python or programming background is also helpful)
Financial and trading knowledge a must
Must have excellent verbal, written and presentation skills
Strong knowledge of software and hardware networking and desktop applications (OS 400)
This is an excellent opportunity to join a big player in the financial industry. If you feel that you are a good fit for this position, please submit your resume highlighting your technical experience as it relates to this description. Please contact Susanne Clift at Huxley Associates at with questions.
To find out more about Huxley Associates please visit www.huxley.com