Description
MS Support Desk Administrator
This role requires candidate with strong excel skills, who is able to work within a fast paced environment. The role will involve logging faults, updating this information onto the spread sheet, whilst identifying and contacting the correct support team. Then ensuring end to end management of the faults and ensuring response is administered on the same day to all emails.
Key Responsibilities
*Management of E-mail and telephone systems including incoming support requests from users by e-mail and telephone - engaging in end to end resolution of reported issues
*To own customer issues through to resolution and escalate to the next level of support or management when required.
*Update customers with fault progress and timescales according to current business/process rules.
*Logging of faults and chasing relevant technical teams and vendors (including 3rd party) to achieve resolutions within agreed SLA's.
Key Skills
*ITIL Foundation qualified
*Strong Excel Capabilities
*At least one year's technical administration or support desk experience
If you are interested in hearing more, then contact me.
Project People Ltd is acting as an Employment Business in relation to this vacancy.