Solutions Centre Analyst

Description

• Large Program of Reform
• 6 Month Initial Term
• Sort After Location

A leading utilities firm located on the Eastern Seaboard of Australia requires a Solutions Centre Analyst to undertake high level analysis of complex problems and develops and/or recommends corrective action, identifies trends in related problems and identifies and resolves the root cause.

Role Responsibilities:

• Manage data reliability and integrity of the various applications
• Populate the knowledge centre system
• Problem management - root cause analysis
• Manage database changes
• Design database queries/reports
• Approve change requests/change control
• Prepare MTL documentation
• Conduct analysis of incidents to provide solutions or escalate to Solutions Centre Manager as appropriate
• Document problems and check progress
• Responds to requests for solutions by providing information to enable problem resolution and promptly allocates unresolved
  problems as appropriate.
• When directed by Service Delivery Manager - Solutions Centre
  review system incidents and issues and identify possible
  enhancements and changes to affected applications to reduce
  future errors.
• Highlight recommendations/enhancements to the Service Delivery
  Manager - Solutions Centre. 
• Conduct periodic audits of system users and proactively manage issues with user security and access through agreed processes.
• Manage all application environments to include for example Development, Testing and Production.

Required skills:

• Completed a recognised training qualification for IT(eg: Dip IT or MCSE)
• Gained experience as a competent administrator of Front End application management and Back End server environments.
• Has a high level of communication skills and takes an analytical approach to problem solving.
• Knowledge of IT and generic software tools and deeper knowledge and
  understanding of multiple software applications used within own organisation.
• Experience and knowledge in the management of SQL & Oracle databases with efficient.
• Capability to query and configure databases and associated applications.
• A solid understanding of ITIL methodologies used by Aurora for managing and implementing change to our application and server environments.
• Accreditation in ITIL V2 or V3 Foundation.

An excellent daily rate is on offer for the successful candidate.

Please call Matthew in Sydney for a confidential discussion quoting reference number or just hit the apply button below.