IT Support Engineer - Amsterdam

Noord-Holland  ‐ Onsite
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Keywords

Description

Title: IT Support Engineers

Location: Amsterdam (Amsterdam Zuid)

Utilization: full-time, 5 days per week

Start Date: Immediate start (1st February, 2013)

We are currently seeking a 2ND Line Desktop Support Engineers with experience supporting Windows & Citrix to provide technical support to office-based and remote users across multiple clients based in Amsterdam. This is an immediate requirement and will be a split between Helpdesk and touch desktop support.

To apply for this role, you should have solid Windows and MS Office Software and Exchange support experience, and be familiar with Citrix as well as Hardware/peripherals.

Key Responsibilities:

  • Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix)
  • Log all calls on the call-logging software and follow them through to closure as per the SLA and KPIs agreed with the customer
  • Work with the IT team to ensure that all recurring escalations/issues are managed and not repeated
  • Adhere to customer standards and processes to ensure consistency and common practice
  • Handle and handover priority 1 escalations when required
  • Recommend training and skills development programs to the IT Management team
  • Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training as well as 3rd Line Technical Teams

Key Behavioral Skills Required:

  • Pro-active, forward thinking and organised and flexible
  • Accountable and follow through to completion of issues
  • Good written and verbal communication skills
  • Good team player and able to work as an individual

Key Technical Skills & Experience Required:

  • 3-5 years Windows/Microsoft Desktop support/Active Directory/Exchange
  • 1-3 years Citrix Desktop support
  • Call logging software
  • Shadowing, remote troubleshooting and desktop control/management
  • Blackberry and mobile devices

To apply for this vacancy, please send your CV to Ramya Jha or call us directly

Start date
Feb 2013
Duration
12-month rolling contract
From
Allied Worldwide
Published at
31.01.2013
Project ID:
481835
Contract type
Freelance
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