Description
Voice Engineer - Aspect - Nice - Contract - Budapest
Voice Engineer with experience of Aspect and Nice is urgently required to join a global IT/Management Consultancy. This is a 3-6 month contract based in Budapest and will be based onsite with one of the worlds largest Financial Organisations.
Key Responsibilities:
- Work with Client businesses to develop voice solutions to meet their current and future operational needs in accordance with Citi certification standards and procedures.
- Encourage the adoption of new voice technologies to enhance the company's competitive edge
- Providing lead engineering excellence and skills throughout all project phases (requirements gathering, design, procurement, implementation and hand-over to operations) of a given project while complying with standard engineering practices and project management processes.
- Provide occasional third level support and working closely with the Voice & Network Operations teams to resolve complex IPT issues when required.
- Participate in Architecture strategy activities when required
- Liaise and work with the company's strategic technology partners when required.
- Fully complying with all security policies, engineering standards, project management and purchasing processes.
Skills and Experience Required:
- In-depth knowledge of Nice Voice Recording Solutions and their deployment best practices.
- In-depth knowledge of Avaya and Cisco IPT solutions and components.
- In-depth knowledge of SBCs (session border controllers), preferred Acme Packet
- In-depth knowledge of VoIP standards (SIP - SIPINFO, RFC2833, etc. and H.323 - Q.931, H.245, etc.)
- IPC trading floor system knowledge a plus
- Windows administration and UNIX Shell knowledge a plus
- Knowledge of Cisco Routers, Switches, QoS, ACLs a plus
- Experience of having responsibility for delivering complex IPT solutions integrated to voice recording solutions
- Practical experience of solution deployments involving contact centre solutions including Cisco ICM, Avaya ACD and IVR, Aspect Dialers
- Good working knowledge of IP Addressing and Access Control Lists.
- Project involvement and delivery including significant influencing roles
- Experience in call traffic sizing and dimensioning including queuing theory, erlang traffic calculation
- Understanding of fire wall technologies