Description
PRINCIPLE ACCOUNTABILITIES:
- Service restoration
- Manage critical situation
- Conduct root cause analysis
- Prescribe remediation across entire SharePoint Online platform when applicable
- Manage Escalation and collaboration with SharePoint product group
Key Success Criteria
- Maintain highly available online service to customer; meeting or exceeding 99.9% availability of SharePoint Online service
Knowledge, Skills and Experience
- Essential Experience
Candidate must have extensive experience in enterprise level technical depth in all technologies supporting SharePoint products, including
SharePoint 2007 and 2010
SQL 2005 and 2008
IIS6 and IIS7
WS2003, WS2008 - Technical/Functional Skills
As part of this team we are cultivating experts in key areas necessary to deliver hosted SharePoint in the cloud. To this end, the base expectation is a functional knowledge of SharePoint and associated technologies including:
Architecture
Operations
Debugging
SQL
IIS
PowerShell - Personal Attributes/Interpersonal Skills
- Specialty in one or more of the following areas is required.
General SharePoint 2007 and 2010 administration
Large scale web farm operations including tuning for high traffic publishing portals
Virtualization and large scale virtual machine management on Hyper-V
Security including environment hardening and intrusion/abuse prevention
SQL server 2005 and SQL server 2008 administration
SQL High-Availability and disaster recovery design, operational strategy in SQL2005 and 2008
SQL performance analysis and troubleshooting skills
Develop and maintain a suite of SQL maintenance tasks to maintain hundreds of Servers
Develop and maintain a complete set of monitoring rules for SQL2005 and SQL2008 - Qualifications
A degree in Computer Science, related field or equivalent experience is required
Note: Should have EU passport and be ready to travel to US for transition for the first 2-3 weeks of contract.