Service Support Manager (m/f)

Description

• Implement the new problem management process demonstrating the ability to identify the problems affecting the KPIs and demonstrate added value for the Incident decrease
• Adhere to risk classification in categorizing problems and track progress of problem resolution with the resources
• Provide consistent reporting on root cause elimination and incident risk mitigation
• Support the Change and Configuration Management process focusing on the process alignment
• Support to the implementation of the new Service Management tool for Incident, Problems, Changes, Configuration and all service driven activities (request for service, service catalogue)

• Extensive experience in process implementation and improvement
• Exposure to datacentre operational management and strong understanding of the risks
• Previous experience in private banking environment necessary
• IT background