Description
We require a Senior Problem Manager (Crisis Management/Disaster Recovery) capable of managing the existing backlog of problems, and facilitating resolution of existing and new problems in coordination with operational & engineering teams.
You will be involved in troubleshooting and presenting our problem management methodology and results to our customer
Experience
Proven experience of problem management/disaster recovery in an enterprise environment.
Working experience and excellent understanding of the Information Technology Infrastructure Library (ITIL) framework for IT Service Management, in particular the ITIL Service Operation processes, and specifically the ITIL Problem Management process. ITILv3 foundation certification mandatory.
Understanding of and experience with service level agreements
The Problem Manager must have enterprise IT experience and a good working knowledge of the Microsoft Office suite.
Working experience or familiarity with IP Networking, backup and/or database (SQL server) technologies is highly desirable.
Experience with performing and coordinating RCA and trend analysis
English and French languages are both fully required for services
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 13 in the 2012 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Visit on our website for more information.
Penta Consulting is acting as an Employment Business in relation to this vacancy.