Description
The role of the resource pool controller is to be the main point of contact between our suppliers and hiring managers for all IT Delivery contractors.
1.Ensure only quality contractors are recruited
*Getting a project specific brief from hiring manager
*Providing one point of contact for hiring managers for a number of suppliers
osifting CV's for the best fit candidate
ochecking internal references
oMonitoring suppliers KPI's.. quality and response time to get CV's, costs and churn rate of contractors
*Ensuring rates are consistent with other contractors (in line with procurement contracts)
*Re-using contractors from the pool with positive internal references
*Assisting with interviews as and when necessary
2.Ensuring Contractors get up to speed as quickly as possible..
*Providing an Induction, IT Delivery and contractor policy/processes and expectations on day one
*Organising training via the PSO, Finance process and Unity
*Ensuring Laptop and logins, SAP logins and pass are provided on day one
*Provide a mobile phone from day one via a centrally managed contractor pool
3.Provide a centralised record of all contractors and use it to..
*Ensure no contractors are on site without budget/PO allocation
oEnsuring hiring manager has budget allocated
oLiaising with the PO raiser and Agency
*Ensure that all IT equipment, security passes, phones and SAP access is allocated and returned when contractor leaves
*Ensure Security kept up to date on leavers
*Manage phone pool
*Keep a history of leavers with reasons why
4.Owning and communicating to contractors and programme managers, contractor specific policy and processes in line with finance and vendor mgmt process.
*Providing and communicating contractor specific policies ..
oWorking hours/time in lieu/overtime
oExpenses (travel/hotel etc)- Ensuring they are in line with the policy and go against the project not individual cost centres.
oTimesheets - Ensuring relevant timesheet/expenses systems and approvers are in place
oPhone use policy
oMonthly comms
5.Managing Quality of Project Manager contractors whilst on site (depending on programme)
*4 week reviews after induction