Description
Collections Project Manager
Berkshire
Currently recruiting for a Collections Project Manager to be based in Maidenhead on a contractual basis working for a leading telecommunications company.
Our client is looking for someone to manage the performance of the collections outsource offshore contact centre teams focusing specifically on collecting monies from their overdue customers.
The Collections Project Manager will have to think about how many customers you manage to save from collections impacting those lost to churn and also implementing the business approach strategy. They will work closely with both cross channel and marketing teams in the UK as well as the operational managers in India to help your teams secure the results. You will also work on the commission and incentive programs to help drive performance on a monthly basis.
The Collections Project Managers responsibilities will include:
-You will contribute to managing collections volumes for our client and be accountable for these metrics from the teams you manage
-You will contribute to managing credit referral volumes for our client and be accountable for the teams you manage
-You will be accountable for executing the monthly commission program, suggesting new ideas, agreeing these with your manager and ensuring the payouts remain motivating and engaging for our people while remaining on budget
-You will be accountable for executing any incentive activity, participating and influencing your peers and management to build an incentive that supports both parties KPIs and remains engaging and motivating for agents and managers
-You will contribute towards the monthly KPI setting in order to drive business benefit and balance with operational capability.
The successful Collections Project Manager will have:
*Credit & Collections background - consumer and business
*You could already be in an account management or performance management role and be interested in taking on a new challenge.
*You could also be interested in operational management and be keen to develop your skills.
*You will be an excellent influencer and be able to thrive whilst working with a number of stakeholders.
*You will have a good track record of being a self starter with good commercial knowledge.
*Having worked in a highly commercially focused team.
*Experience of working with contact centers/remote stakeholders.
*Degree educated
*Experience of working with Microsoft Excel, demonstrating analytical sense.
Please send all CV's, Questions and Referrals.
Project People Ltd is acting as an Employment Business in relation to this vacancy.