Description
Our Client, a successful Financial Services company based in Leeds are currently recruiting for a PPI FOS Case Handler to join their team. This is a 6 months contract position working Monday to Friday, 5-10pm. The first three weeks will consist of training.
The role comprises of compiling evidence, preparing a case file for response, and to manage elements of the customer complaint journey. You will ensure that we deliver excellent service to our customers, Regulators (Financial Ombudsman Service (FOS) and Financial Services Authority (FSA) as well as stakeholders, ultimately enabling the client to restore trust with its Regulators and customers. You will also review complaints and demonstrate the ability to make decisions, exercise judgment and use initiative within specified mandate and in accordance with TCF (Treating Customers Fairly).
You will strive to meet productivity targets whilst delivering exceptional customer service and be happy to take ownership and accountability on all customer interactions. You will also need to adopt a right first time approach to ensure minimising rework or error.
You will be fully PC literate with an excellent working knowledge of Excel and Word, as well as having English GCSE or equivalent, Grade C or above.
This vacancy requires strict compliance checks to be carried out before a firm offer of employment can be made. Therefore please ensure you read the below checklist carefully before you apply for the role.
Compliance criteria
Employment offers are subject to satisfactory referencing, credit checks, security checks, and Police check, Eligibility to work and Proof of residence checks.
You must have a clear credit check and be able to supply 5 year work/Education history including evidence of gaps.