Description
About the job:
We are looking for IT Support Specialists who has hands on experience supporting, troubleshooting, and repairing computer systems, hardware and peripherals. The ideal candidates will have their A+ certification, experience working with ticketing systems, Microsoft Office, Outlook, and 2-5 years of experience. This position is a 1 -Year contract position with a Fortune 200 client.
In this position you will:
- Supports and maintains user account information including rights, security and systems groups
- Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's Workstation support
- Provide hands-on and remote controlled Workstation support services while also providing expertise on support services when requested by peers and clients
- Document, maintain, upgrade or replace hardware and software systems
Requirements:
- 1-2 years of experience in a Desktop or Desk side support role
- A+ Certification highly preferred
- MUST have RECENT experience with Windows XP & 7, and Microsoft Office Suite
- Familiar with a variety of the fields concepts, practices, and procedures
- Strong communication, organization and planning, work ethic, client facing and interpersonal skills.
What it's like to work here:
This is a fast pace corporate work environment. Individuals are normally able to dress business casual. In this environment there will be a lot of customer service needed along with the fast-pace challenging setting. Will be times where this person will need to translate technical terms into non-technical language. This individual will be a part of a team, but in some circumstances will be required to work independently. Our client is a Global Fortune 200 company and provides a great deal of opportunity for advancement.
Start Date: ASAP
Locations: Clayton, NC
Hours: 8am-5pm M-F
Pay Rate: $10-11/hr
It is required that all contractors complete a background check and drug screen report. They must pass a drug screen with a positive clearance and the background check without the following convictions on their record