Description
Infrastructure Application Team Lead£42 - £48K
Southampton, Permanent
Start ASAP
***Security Clearance Desirable***
One of our leading clients is offering the fantastic opportunity to oversee and manage the day to day function of the Infrastructure Application team. The role will include resource planning, fault fix and request requirements. Further requirements will be to deliver the service to agreed standards and KPI's with regard to Messaging, Authentication, Database, Security and other technical solutions, across company.
Requirements
Strong technical knowledge in Exchange, Active Directory, Patching etc
Experience in managing 3rd line technical teams
Experience working in a large enterprise environment supporting at least 5000+ Users
Responsibilities
* Manage the Messaging environments
* Manage the Authentication environments
* Manage the Security infrastructure based environments such as AV, Patch Management, Permissions.
* Fault management and rectification across the Infrastructure to agreed SLA / KPI's.
* Administration tasks across the Infrastructure as required and dictated by Best Practice.
* Operate a centralised Enterprise Systems Management capability.
* Work with 3rd Party support to perform operational maintenance of infrastructure applications.
* Support Technical architects in design process.
* Production of Operational and Technical Documentation to agreed standards.
* Day to day management of the Team.
* To organise the team rota, including annual leave and sickness, with involvement from the Operations Manager as appropriate.
* Work with third line team leaders to foster a team working ethic.
* Liaise with third party support as appropriate for fault resolution.
Qualification and Experience:
* Experienced IT professional, focused on delivering an effective and efficient operational capability.
* Experience of managing people
* Knowledge of working within an ITIL environment
* Experience commensurate with the role.
Technical & Specialist Knowledge:
* Understanding of IT management processes
* Good technical knowledge and understanding of IT infrastructure application environments
* Toolset skills for all aspects of this role
* Ability to produce high quality operational and technical reference documentation
***Security Clearance Desirable***
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