IT Incident Manager, Luxembourg

Description

An exciting opportunity is currently available in Luxembourg for a French and English speaking IT Incident Manager. The client is located in the public sector through an IT services provider.

Tasks:

• Incident Management: qualification, assignment and follow-up of tickets (incidents and requests)
• Ticket resolution and escalation of critical incidents;
• Impact analysis of critical incidents on operations;
• Execution of operational procedures;
• Change Management: Coordinate and follow up the implementation of changes;
• Technical writing:
• Elaborating incident reports and contributing to operational procedures;
• Prepare communications to customers related to critical incidents and planned maintenance

Specific requirements:

• Bachelor degree in Information Technology;
• 1-3 years experience in a similar role;
• Good working knowledge of ITIL processes (Service Desk, Incident Management, Problem Management, Change Management); ITIL certification is a strong asset;
• Experience in using a Ticketing tool and Change Management tool;
• Knowledge of Middleware layer (Oracle, Weblogic, ColdFusion) is a plus, but not mandatory;
• You act as an outstanding team-player and can work independently;
• You are flexible, dynamic and proactive;
• You have an outstanding customer-oriented attitude, you are service-minded and result-driven;
• You have excellent communication skills, strong analytical skills and a creative and problem-solving attitude.

Language requirements:

• Very good English (oral/written)
• Very good French (oral/written)

This position is offered as a 3 month rolling freelance contract with a duration of up to 3 years.
Applicants please apply quoting reference Incident.
We look forward to discussing the position with successful applicants.