Description
My client, a market leading SAP Consultancy are looking for a SAP CRM CTI consultant to work on a SAP Utilities implementation based out of Dublin, Ireland. Please read below for the full job description.SAP CRM CTI Consultant
General Responsibilities
Attending requirements workshops and assisting business in blueprint phase
Assess vendor CTI solution with aim to identify best means of integrating with CRM 7
Preparing functional specifications to support CTI integration
Completing system configuration to integrate CTI solution with CRM 7 and ISU
Liaise closely with ABAP team during build phase
Troubleshooting and resolving complex technical problems relating to CRM 7/CTI integration
Preparing and managing all elements of testing relating to CTI integration
Work along side delivery leads and architects to Identify and manage risks
Skills
At least 6 years SAP CRM/CTI experience, ideally in the utility industry
Advanced knowledge of all aspects of integrating 3rd party CTI and IVR tools with CRM 7 and ISU
Experience implementing the SAP ICI Interface
Practical experience using web services and SOA to integrate with telephony systems
SOAP/WSDL/XML knowledge required
SAPPhone and SAPConnect knowledge is an advantage
Knowledge of SAP BCM
Experience in upgrading from CRM 4 to CRM 7 would be a major advantage
A solid technical background with ABAP debugging skills is a must
Knowledge of BSP configuration and design would be an advantage
Knowledge of capabilities provided in CRM Ehp2 would be an added advantage
Knowledge of SAP CRM Task management and Interaction Record management
Building reports to measure Agent KPI's
If you feel you would like to find out more about this opportunity and work on a series of SAP utilities implementations then send your Resume ASAP to be considered for this fantastic role.