Description
Hays Information technology are currently recruiting an IT Help Desk Analyst for a client in BristolYou will provide 1st and 2nd line technical IT support and take ownership for issues or requests while maintaining a high level of customer service satisfaction. You will Log, update and escalate where necessary to ensure incidents are resolved in a timely and efficient manner according to defined SLA's.
Ideally you will have a minimum 2 - 3 years experience in an IT Service / Help Desk position and an understanding or previous experience in an ITIL environment. You will be a pro active and customer focused person who is an effective communicator and able to obtain, assess & deliver information in a clear and concise manner.
Technically you will have experience with Microsoft Outlook, Active Directory, Microsoft Office 2003 & 2010, Windows XP, Remote Connection Tools (E.g. RDP, Dameware) and LAN/WAN Connectivity Troubleshooting (DNS, TCP/IP, DHCP). Further technical experience would be an advantage.
Apply now, or contact James Guscott on [contact details removed] for more information.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk