Description
An opportunity has arisen for an IT professional with proven Senior Incident Management experience to join one of Australia's leading financial institutions on a contract basis.
About the Role:
A senior incident manager is required to manage incidents in order to reduce customer impact; proactively work within the organisation to mitigate repeat incidents and identify themes to prevent the occurrence of future incidents.
Key Responsibilities:
- Rapid restoration of High Severity Incidents
- Reporting to a Management Board level on Incident activity
- Continuous Improvement of process and incident quality
- Management of audit specific items to delivery
- Management of communications to peers and stakeholders
- Team collaboration with wider peer group and management
Required Skillsets:
- Proven IT or business professional with strong customer service orientation.
- Able to demonstrate ability to manage complex issues, ideally within large-scale IT environments
- Exceptional communication skills to management - both written and verbal.
- Superior negotiating, influencing, facilitation, interpersonal and presentation skills.
- Able to demonstrate clear evidence of an ability to manage intense situations
- Strong evidence of ability to clearly articulate issues, customer impacts, actions and outcomes.
- Proven ability to deliver solutions using virtual teams.
- Strong ITIL experience/knowledge
- Previous banking experience/knowledge
- Available within 2 weeks.
To apply for this outstanding role please contact Rob Wolter or click on the apply button below.