Description
SAP CRM CTI Consultant, 6 months +
My client in Dublin, Ireland is looking for the SAP CRM CTI Consultant for 6 months +.
Skills required:
*Extensive SAP CRM CTI experience
*Ideally utilities industry experience
*A solid technical background with ABAP debugging skills is a must
*Advanced knowledge of all aspects of integrating 3rd party CTI and IVR tools with CRM 7 and ISU
*Experience implementing the SAP ICI Interface
*Practical experience using web services and SOA to integrate with telephony systems
*SOAP/WSDL/XML knowledge required
*SAPPhone and SAPConnect knowledge is an advantage
*Knowledge of SAPBCM
*Experience in upgrading from CRM 4 to CRM7 would be a major advantage
*Knowledge of BSP configuration and design would be an advantage
*Knowledge of capabilities provided in CRM Ehp2 would be an added advantage
*Knowledge of SAP CRM Task management and Interaction Record management
*Building reports to measure Agent KPI's
If this is you please send your CV directly to Natalia nataliamerritt at computerpeople.ie or give a call.
Computer People is an equal opportunity employer.