Description
Video Conference Technician required for an initial 6 month contract with a large government department based in Sydney. You will work within a team responsible for the implementation and replacement of approximately 800 Legacy video conference endpoints.This role includes the following duties:
- Decommission Legacy and provision new video conference endpoints following specified procedures
- Test endpoints following established procedures
- Enter and maintain records of replaced endpoints in relevant tracking and management systems
- Follow a schedule and meet targets
- Monitor and maintain incidents to ensure timely resolution minimising impact
Criteria
- Excellent communications skills
- Demonstrated knowledge of Polycom and/or Cisco video conferencing endpoints
- Knowledge and experience with protocols such as; IP, HTTP, https, command line and file transfer tools such as Telnet
- Knowledge of IP Networking protocols to video conferencing infrastructure
- Proven experience with fault finding and problem resolution via the phone with technical and non-technical people
- Experience with or knowledge of incident management systems such a Remedy
- Solid understanding of Microsoft applications, in particular office products such as Excel and Word.
If you have the above mentioned skills and experience I would love to hear from you! Apply now.