Description
Voice/Telephony Technical Lead - Contact Centre Management - Avaya ACD - Avaya CRM - Dublin
Voice/Telephony Technical Lead with strong Contact Centre Management, Avaya ACD and Avaya CRM experience is immediately required by leading global client based in Dublin, Ireland.
Responsible for development, support, maintenance and implementation of acomplex project module. Works on problems of complex scope, through extensiveusage of standard concepts & principles. Works as a fully contributing teammember, under broad guidance with independent planning & executionresponsibilities. Requires extensive knowledge of at least one developmenttechnology/programming language. Expected to continue to build upon domainknowledge and technical/proprietary skills to reach levels of expertise, whileadapting standard principles to new or changed conditions in day to day work.Has the ability to respond to detailed queries. Applies own judgment toindependently determine a course of action, which is then executedindependently post review. Responsible for coaching, guiding and mentoringjunior members in the team to help them scale up faster.
Voice/Telephony Technical Lead - Contact Centre Management - Avaya ACD - Avaya CRM - Dublin