Description
Our client is currently looking for a dynamic, energetic and technically savvy individual to join their service desk team.
The responsibilities of the role:
- Taking and receiving calls from internal customers.
- Logging calls and requests via helpdesk software and managing calls through to completion.
- Updating call logs, internal customers/end-users in a timely fashion.
- Utilising SCCM for Deployment of software applications onto SOE's.
- Escalate support issues as required.
- Remain calm and manage expectations when handling critical isssues.
- Train and mentor team members when needed.
The qualifications and skills required for this role are:
- At least 2 years experience as a Service Desk Analyst working with Microsoft applications such as Active Directory, Office, Server and SCCM.
- Excellent communication skills
- Strong customer service orientation
- A driven and goal oriented personality
- A+ Certified
- MCP Certified
- ITIL Foundation Certificate (desirable)