Customer Service Rep IV

Job type:
5 months
Synergy America, Inc.
flag_no USA
project ID:

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We are currently seeking Customer Service Rep -IV for a 5 month contract role in Knoxville, TN.  Looking for someone with experience working with any one of or a system similar to Retalix, One Network or Transportation Manager. This person will be using Transportation Manager to obtain order information and enter in delivery info. Basic Excel is also a plus.

Skills: High school education and advanced education or experience in transportation, order processing, or customer service. Four to six years of office experience including a high level of administrative or operational skills and several years of experience supporting management is typically required, or an equivalent combination of training and experience. Two years of experience in   Corporation's Transportation organization is preferred to acquire the systems and process knowledge to perform at the Transportation Operations Technician II level. Communicate effectively both orally and in writing. Extensive knowledge of organization, its business policies and procedures. Ability to work effectively with transportation management systems and a thorough knowledge of current office practices and procedures.


1. Schedule delivery appointments with customers, vendors, and mills meeting their requirements and supporting the shipment planning process.
2. Accurate and timely entry of delivery appointments into the appropriate system, accompanied by identification and communication of exceptions to requested arrival.
3. Create shipments that are complete and accurate in time to meet daily loading/unloading schedules.
4. Assists Analyst in administrative assignments as required to achieve maximum team efficiency.
5. Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
6. Communicate fully with superiors, peers and others who have a need to know. Be informative without being obtrusive or vexatious. Communicate in a manner which is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive.

Interested candidates please email your Resume.

Company Profile:

Synergy America, Inc is a 16-year-old Professional Services staffing firm providing contract, contract-to-hire and direct-hire resources to companies looking for key individuals. We specialize in providing top-notch talent for our clients, and help candidates in finding the right position.

We focus in a variety of areas: Information Technology, Engineering, Accounting/Finance and Human Resource professionals. We source and supply candidates nationwide. We are located in Atlanta, GA

We rely on our knowledge of search and hiring procedures. We consider both the companies and the candidates to be our clients. We believe in providing the highest level of service to our clients at all times.