Sales strategy definition and implementation consultant for major tele

Dubai  ‐ Onsite
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Keywords

Description

Overall project summary: develop strategy, support and manage the roll-out of Mobile Broad Band  for a mobile operator with 40+ mio subscribers. The project is being executed by 30+ consultants across different streams (strategy, regulatory, commercial, network roll-out, IT and HR). The duration is estimated for 9-12 months from March 2013.

KEY ACCOUNTABILITIES

Responsibility for Sales & Distribution operations for a mobile broadband implementation, especially in the direct channel and online

Client counterparts: GM of Marketing, GM of Sales & Distribution, GM of Customer Care, GM of PMO

Qualifications:

- Recognized Sales & Distribution and Customer Care professional in a Telecom operator

- Master Degree in Business Administration with a Marketing and Operations (Supply Chain) focus preferable

- Strategy Consulting experience

- Middle East experience

Relevant experience:

- 10 years relevant experience in an operator's Sales & Distribution or Customer Care function - 3 years in senior management level position

Job-Specific Skills, Requirements

- Sound knowledge of Sales Strategy (Channels Strategy definition, Logistics and Supply Chain strategy) and operations, focus on Consumer Segment

- Sound knowledge on Sales Action plan implementation and Project Management Organization practices in wide scale projects

- Sound knowledge of Customer Care (Call Centre, e-Care, Customer Experience) focus on Customer Segment

- High level knowledge of Technology (CRM, Billing, etc) related aspects to demonstrate a thorough understanding of the impact of Sales activities on Technology function

- High levels of Customer Centricity

- Strong analytical and negotiation skills

- Ability to strategize and manage multiple conflicting priorities

- Excellent written and verbal communication skills

- Good knowledge of English

Start date
ASAP
From
Worldwide Synergies LTD
Published at
09.04.2013
Project ID:
518192
Contract type
Freelance
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