Description
The candidate will need a minimum of 3 years experience in:-Aspect Call Centre
-Cisco Intelligent Contact Manager (ICM)
-Avaya PDS Dialler
-Cisco Call Manager
Ideally you will also have experience in:
-Aspect EWFM
-Convergys EVIP IVR
-Cisco Unified CVP
-NICE Call Recording
-Avaya ACD
The role will require you to:
-Managing and implementing changes - small to medium scale changes to skills based call routing
-Incident resolution - supporting investigation and resolution of service impacting incidents on all of the technologies listed above
-Vendor Liaison - acting as point of contact for customer enquiries and small to medium scale changes
-Producing reports - producing weekly performance and availability stats from supported technologies
-Problem investigation - supporting investigation and resolution of longer term issues on all of the technologies listed above
If you are interested please apply with your up to date CV and I will call you to discuss your suitability.
Keywords: Voice Engineer, Telephony, Cisco, Aspect, Call, Implementation, Delivery, Routing
To find out more about Orgtel please visit www.orgtel.com