Client Manager - Commercial Banking - Transaction Banking - London - £

Job type:
on-site
Start:
ASAP
Duration:
9 months
From:
Campion Willcocks & Associates Ltd
Place:
London
Date:
04/12/2013
Country:
flag_no United Kingdom
project ID:
520262

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Role - Client Manager - Commercial Banking - Transaction Banking - London - £350/day

Purpose of the Programme

Our client, a leading UK retail bank requires the services of a Customer Migration Manager to work on the Group Strategic Review identified Transaction Banking (TB) as a key area of focus for driving growth. Investment in TB capabilities is a critical enabler to maintaining the Group's position as a leading Commercial and Corporate Bank and to achieve the strategic objective of becoming the leading UK House Bank' for Transaction Banking.

This programme will focus on channel enhancements across TB to support the customer value proposition delivered within the wider programme.

Purpose of the role

The purpose of the role is to explain to customers face to face/by telephone the process and changes their accounts/customer service approach will undergo when migrated from CAP to rCBS, coupled with other planned changes. 

The five key Accountabilities/Deliverables are:

  • Fully understand the changes each customer in their portfolio will undergo. 
  • Develop a contact plan for their portfolio. 
  • Implement plan through engaging with customers (face to face or phone as appropriate) Record and manage progress using Customer tracker system
  • Escalate any issues raised by customers to programme where appropriate.

Core Skills

Strong interpersonal skills. Good banking knowledge. Strong communication skills. Attention to detail. Customer facing experience.

Desirable Skills

Ability to adhere to processes. Self motivated/managed. Ability to prioritise workload.

Additional Information

Customer Migration Managers (CMMs) will work as part of a team engaging with over 20,0000 customers. This role has been successfully deployed on previous migrations (MAFI/Release C/Complex). As the customer journey is being looked at holistically, the CMMs will also walk the customers through other changes that will impact them such as Verde, Strategic Online Channel and Jigsaw for example.

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. 

Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.