Systems Integration Manager

Description

• Lead current Telepresence training efforts for new Physician/Hospital customers
• Lead Telepresence Development Efforts
• Integration of Imaging and Telepresence Technologies.
• Customization of Telepresence controls and layouts for company requirements
• Planning and design of Telepresence Infrastructure - determine needs and devise best strategy for implementation.
• Devise strategies and scenarios for multi-site deployments
• Devise and implement Telepresence user training program
• Determine Telepresence endpoint requirements and develop document for endpoint IT personnel
• Support Lightbox Engineering Efforts
• Support Lightbox user training activities.
• Support Lightbox service activities.
• Support Lightbox design enhancement activities.
• Support Lightbox sustaining engineering efforts.
• Take initiative to update supervisor of work status or problems with recommendations for improvement or correction.
• Complete projects (including product enhancements) in a timely manner consistent with corporate objectives.
• Contribute to the intellectual property position of the company by maintaining an accurate lab notebook, record of assignments, concepts, and results including documentation concerning materials, parts used, designs, drawings, and processes.
• Maintain current knowledge of competitive medical telepresence technologies related to the company's products.
• Provide feedback on product revisions or new products to project managers, engineers and other company personnel as appropriate.
• Follow QSR systems, including pre-production quality assurance procedures, pre-clinical testing programs, and post production QSR compliance in coordination with the Document Control, Clinical, and Quality Assurance functions. Provide support in the resolution of product complaints and/or safety issues.
• Support the development of new products and processes which are cost effective and which result in a high level of manufacturability.
• Assist with the manufacturing phase-in of new products or product changes.
• Maintain a clean, safe, and well-organized work area.
• Develop and conduct laboratory testing protocols and document results. Complete specialized studies or experiments culminating in written reports as needed.
• Support company goals and objectives. Follow policies and procedures, Quality System Regulation, and FDA/MDD regulations.
• Handle all forms of correspondence and distribution, and allocation of action items in a timely manner.
• Develop and implement procedures, files, records, and follow-up systems to ensure processes are managed in a well-organized and timely manner.
• Use computers and other standard business machines and equipment.

• Understand the job specific quality system procedures and processes as defined in the Training Matrix and adhere to the requirements listed in those documents. If any of the procedure or process requirements are unclear or ambiguous, it is the responsibility of the employee to notify his/her supervisor or Quality Assurance
• Maintain corporate confidentiality at all times.

• Knowledge and Experience working with Cisco / Tandberg Telepresence Technology
• Experience in network design and implementation - QoS, Cisco Call Manager
• Infrastructure Knowledge and Experience: Cisco; Unified Call Manager (CUCM) VoIP Telephony, TelePresence Multipoint Switch (CTMS), TelePresence System Manager (CTS-Man) and Cisco-Tandberg TelePresence Management System (TMS) and Video Conference Server (VCS)
• Experience with Endpoint Hardware: Cisco TelePresence System (CTS) 500, 1000, 1300, 3000, 3200, TX 9000 and 9200 and VX series as well as the Tandberg Profile series systems and C and SX series CODECs
• Experience With Endpoint Software: Cisco Jabber for iOS and MOVI as well as Microsoft Lync
• Cisco Digital Media including the content management system (Digital Media Manager) and Digital Media Players
• Experience in difficult, challenging environments with conflicting requirements
• Customer Service skills
• System Troubleshooting experience
• Good technical documenting skills
• Excellent verbal and written communication skills
• Excellent teamwork skills and strong desire to collaborate
• Desire to work in an open, collaborative, and fast-paced environment
• Willingness to develop creative solutions to overcome challenges
• Proven ability to influence cross-functional teams without formal authority
• Ability to engage with external customer group
• Previous start-up experience a plus
• Pervious vascular business experience a plus
• Must be available for somewhat regular (30-40%) travel