Description
Customer Relationship Manager x10
Duration: 6 month initial with further potential to extend another 6 months and temp-to-permanent if desired.
Location: Edinburgh
Key Skills: Customer Service, Financial Services, Account Opening processes, Know Your Customer processes, FSA Regulations, Communication & Stakeholder Management.
Our financial service client is looking for ten 1st Line Customer Support Analysts to join a new team and contribute towards strategic account opening projects. Exciting opportunity to join at the outset of a large expansion with opportunities to be extended and go temp-to-perm.
You will be responsible for working with internal relationship managers to assist in the opening of complex customer accounts and contributing towards "Know Your Customer" (KYC) procedures.
Specifically you will:
*Provide high level support to internal retail teams.
*Contribute towards the Know Your Customer/Know Your Bank account opening project
initiatives.
*Ensure compliance with FSA regulations
*Respond to ad-hoc queries as required and "take responsibility" for those queries.
*Assisting in the management of complex client relationships and new account setups.
*Ensure all required documentation is completed prior to opening accounts, identify
gaps/missing data and working with retain stakeholders to collect required data.
*Manage key internal stakeholders and develop positive relationships.
In order to do this role you should have a good customer service history, ideally within financial services and exposure to account opening processes. You should have great communication skills, the ability to work in a team, good organisational skills and be self motivated.
Prior history working within financial services strongly desired along with any exposure of related FSA regulations.
Excellent opportunity to join the bank at the outset of a large programme with long term potential including temp-to-perm.
Reed Specialist Recruitment Limited is an employment agency and employment business.