Description
Support Desk Administrator
Berkshire
An exciting opportunity has arisen to join a busy team in a leading telecommunications company in the Berkshire area on a contractual basis.
As a Support Desk Administrator you will have the following responsibilities;
- Manage incoming requests by email and phone and logging issue information onto spreadsheets
- Identify the area of business to send the issue, and engage in ensuring the end-to-end resolution of every issue
- Escalate issues to next level of support/management where necessary
- Log faults and chase relevant technical teams to achieve resolutions within agreed SLAs
- Update involved parties at all stages of the resolution process
- Take ownership of own work and ensure that issues are correctly prioritised to ensure resolution
Applicants for the role of Support Desk Administrator will ideally have the following demonstrable qualities;
- Excellent communication skills
- Knowledge of using a trouble ticketing system
- Background of working within a high-volume environment eg large number of calls/emails per day
- Strong Excel skills - Pivot Tables, V-Lookups, shortcut keys and Macros are advantageous
- Very good customer service skills
- Ability to use MS Office
- Competent at problem solving
- Able to prioritise tasks and manage multiple tasks in a busy environment
Please note that this is not a technical role - the role requires logging and escalating issues - candidates will not be required to resolve the faults themselves.
If this role interests you, please send your CV.
Project People Ltd is acting as an Employment Business in relation to this vacancy.