Voice Services and Provider Manager (m/f)

Zurich region  ‐ Onsite
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Keywords

Description


We are looking for a
Voice Services and Provider Manager (m/f)

Referenz: -en
Beginn: 05/13
Dauer: 4 MM
Ort: in Zurich region
Branche: Mit Versicherungsdienstleistungen u. Pensionskassen verbundene Tätigkeiten

Ihre Aufgaben:
  • Concept and Integration of Mobile Services
  • Service Management mobile / fixed voice
  • Provider management mobile services, hardware suppliers, SMS providers
  • Preparation of technology white papers for decision makers
  • Mobile services quality control
  • Interpretation and communication of customer requirements (understanding the VOC)
  • Coordination and management of (mobile) voice projects
  • Billing and cost controlling
  • Process optimization
  • Change management
  • Organising and hosting of meetings with customers and suppliers
  • Evaluation of new / emerging communication solutions


Ihre Qualifikation
  • ITIL V3 knowledge
  • Experience in management of realtime communication projects
  • Excellent coordination skills
  • Portfolio knowledge of main vendors like Alcatel, Avaya/Nortel, Cisco, Genesys
  • Good knowledge and understanding of: Mobile telephony (providers, service models, standards etc.)
  • Service Management
  • Provider Management
  • VoIP technologies
  • Interfacing solutions for fax and SM



Skills:
- Project manager
- Auditor
- Administrator
Start date
05/13
Duration
4 MM
From
Hays AG
Published at
17.04.2013
Contact person:
Jennifer Knebes
Project ID:
523097
Contract type
Freelance
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