Description
Location: Brussels, Belgium
Rate: Negotiable
Job description
We are currently seeking a Service Now/Jira/HP Quality Center Administrator to work in Brussels office.
This person will be joining the IT Tools team and will be the team member focused on Service Now/Jira/HP Quality Center administration for an existing infrastructure.
The role of the Technical Specialist is threefold:
Service Now
Execute the following main tasks for the continued use of Service Now:
Incident Management
System Enhancements
System Upgrades
Creation of new workflows
Creation of new services
Creation of new service catalogue items
Jira management
General management (Testing, analysis) of all elements of the JIRA workflow applications (analysis)
Manage the offshore Jira development team and ensure the delivered work meets company requirements (project management)
Evaluate and prioritize tasks as they relate to program delivery during weekly meetings with the Methodology and QA team
HP Quality Center
Maintain the applications from a technical point-of-view.
Analyse needs, propose an action plan and follow-up on implementation.
Ideally, the specialist is a bit of an all-rounder, having an in-depth knowledge of Service Now, Jira and QC.
Required experience/skills
In-depth knowledge and technical experience with Service Now, Jira and HP Quality Center
Ability to work as a team member
Excellent communication skills with both IT and business
Should be able to follow the standards at the organization level and able mentor the developers
Prefers to work in a collaboratively and co-operatively environment with others across the international network and Matrix organization
Result oriented: sets high standards, has high analytical skills and delivers accordingly, and takes actions to ensure that others do the same.
Languages: fluent English + French + Dutch are an asset.
Minimum 3 year of experience with the following skills:
Service Now/Jira/HP QC administration, patches, upgrades
Minimum 4 years experience working with multiple Team/Onsite/Offsite work experience
Experience in engaging with test teams and UAT users, review test cases