Description
Job Title: SME L3 Support
Location: London
Job Description:
L-3 Support SME role within platform to support Incident and Problem Management and is accountable for driving the end to end technical resolution of Severity 1 and code Red incidents and the identification of their root causes.
Responsible for;
- Work to minimize time required to restore impacted service
- Operate on a 24 x 7 basis until failure risk is eliminated and exit criteria has been satisfied
- Support SD in the management of infrastructure related incidents to accelerate resolution and minimize impact on internal and external customers.
Essential Skills:
- UK Payment Industry Knowledge
- Expert in in WMB/WMQ, WTX from development as well as infrastructure perspective
- Deep architectural, design and build understanding of Applications
- Deep understanding of Payment landscape
Secondary Skills:
- Oral Communication
- Stakeholder Management skills
- Analytical Skills