Senior Compliance Manager, TCF, European Bank

City of London  ‐ Onsite
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Description

Senior Compliance Manager, Customer Treatment, London

A European bank inLondoninLondonis seeking a Senior Compliance Manager to lead the Customer Treatment Team on Conduct Risk and Customer Treatment issues including providing guidance around delivering FCA's Treating Customers Fairly (TCF) Outcomes, oversight of complaints handling, oversight of product governance arrangement and the review and approval of financial promotions.

Responsibilities:

-Implement a compliance strategy around Conduct Risk and associated customer treatment.

-Provide guidance to the business areas regarding the definition of specific customer treatment standards appropriate or their business and aligned to the Customer Treatment Standards, Conduct Risk Strategy and TCF customer outcomes

-Support the business in identifying and managing any customer treatment risks/issues in an effective and timely manner

-Participate as appropriate in Conduct Risk and related governance forums

-Ensure appropriate communication and training is provided to colleagues regarding customer treatment issues

-Oversee the production of timely, accurate and appropriate MI reporting in relation to Conduct Risk matters

-Instigate and/or undertake detailed reviews and analysis, identifying trends and issues and implementing the action of any recommendations.

-Identify/review recommendations for improvements to processes, practices and procedures, communicating and implementing changes with the minimum of disruption ensuring these are understood by all affected parties.

-Ensure that all issues and enquiries raised by the regulatory authorities are responded to in a timely and effective manner.

-Lead, motivate, develop and appraise team members so that their individual and collective performance is of the required standard

Requirements:

-Broad experience and knowledge of commercial / wholesale banking products and services

-Significant experience within a large bank / big 4 organization or financial service firm

-Strong knowledge of conduct risk and TCF principles

-Experience in managing / challenging stakeholders and providing leadership

Salary - £70,000 to £85,000

Location - City ofLondon

This is a fantastic opportunity to join a highly successful bank with a global footprint. You will receive an industry leading package and will have big scope for career progression within the organization.

Applications are now open so please send your CV highlighting your relevant experience to Ryan Graham at r.grahamatrealstaffing.com

To find out more about Real, please visit us on www.realstaffing.co.uk
Start date
05/2013
From
Real Staffing
Published at
01.05.2013
Project ID:
530017
Contract type
Permanent
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